Privacy Policy

1. Information We Collect

When you create an account, enter a competition, or interact with our website, we may collect the following types of information:

• Personal Details: First name, last name, email address, postal address, and contact number.
• Account Information: Login credentials and preferences.
• Competition Entries: Records of the competitions you enter (online prize draws and "Find the Comet" events).
• Payment Information: We do not store payment details directly. Transactions are processed securely through our payment provider, Cashflows. In the future, we may provide an option to store payment details for convenience (e.g., autofill), but this will always be optional and secure.
• Usage Data: Information about how you interact with our website, including browsing activity, device type, and IP address.

2. How We Use Your Information

We use your information for the following purposes:

• To register and manage your account.
• To process competition entries and deliver prizes.
• To send essential service-related communications (such as competition confirmations, updates, and winner notifications).
• To remind you about items left in your cart.
• To improve our website and user experience.
• With your consent, to share limited winner details (such as your first name and picture). If you do not consent, we may publish only your first name and ticket number.

3. Legal Basis for Processing

We rely on the following legal bases under the UK GDPR:

• Contractual necessity - when processing your data to provide services (e.g., entering competitions).
• Legitimate interests - such as improving our services, preventing fraud, and sending cart reminders.
• Consent - where required (e.g., publishing your photo as a winner).
• Legal obligations - to comply with financial or regulatory requirements.

4. Sharing Your Information

We will never sell your personal data. We may share your data only with:

• Payment providers (Cashflows) for secure transaction processing.
• Service providers who help us operate our website and services (such as hosting and security providers).
• Regulators or law enforcement, if required by law.

5. How We Protect Your Information

We use technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These include secure encryption, restricted access, and compliance with UK GDPR standards.

6. Data Retention

We keep your personal data only for as long as necessary:

• Account information - until you request deletion.
• Competition records - for audit and compliance purposes.
• Transaction records - in line with financial and tax regulations.

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Request deletion of your data (subject to legal obligations).
• Object to certain processing (such as marketing emails).
• Withdraw consent where we rely on it (e.g., publication of winner photos).
• Request data portability.

To exercise your rights, please contact us using the details below.

8. Children's Privacy

Our competitions and services are only available to individuals aged 18 or over. We do not knowingly collect or process data relating to children.

9. Cookies

We use cookies and similar technologies to improve site functionality and track usage. You can manage your cookie preferences in your browser settings.